Thank you for using OonePe for your bill payments, ticket bookings, and entertainment services. We aim to provide a seamless experience, but we understand that issues may arise. Below are our refund policies specific to each service provided.

1. General Refund Policy

If you encounter any issues with our services or wish to request a refund, please contact our customer service team within 30 days of the transaction. Refunds will be processed according to the terms set forth by the service providers involved and in compliance with applicable laws.

2. BBPS (Bharat Bill Payment System)

For transactions made through the BBPS, refunds will be processed in accordance with the policies of the respective billers. Please note that:

• Refund requests must be initiated within 30 days from the transaction date.
• Any processing fees charged during the transaction may not be refundable, depending on the service provider's terms.
• Refunds will be credited back to the original payment source as per the service provider's policies.

3. Bill Payments

For standard bill payments:

• If a bill payment is duplicated or erroneous, please reach out to us within 30 days for assistance.
• Refunds are subject to the biller's policies and may take 5-10 business days to process.
• Refunds will be issued back to the original payment method.

4. Ticket Booking & Entertainment

For ticket bookings made through our app:

• Cancellations and refunds depend on the terms set by the event organizers and service providers.
• Requests for refunds must be submitted in accordance with the specific cancellation policies of the event.
• Processing fees may apply and will be outlined at the time of booking.

5. Regulatory Compliance

Our refund policies comply with the regulations set forth by the National Payments Corporation of India (NPCI), Reserve Bank of India (RBI), and other applicable regulatory bodies.